Refund & Returns Policy
Last Updated: 08/09/2025
At Gradewise, we are committed to delivering high-quality online educational services, including live classes, recorded sessions, assignments, assessments, and learning materials. Since our offerings are digital and service-based, this Refund & Returns Policy outlines the limited scenarios under which refunds may be considered.
1. Nature of Services
- All courses, assignments, and related academic services are delivered digitally and are non-tangible in nature.
- Unlike physical products, there are no returns applicable once access to content or services has been provided.
2. Refund Eligibility
Refunds may be issued only in the following cases:
- Duplicate Payment: If a student is charged more than once for the same course/service.
- Technical Issues: If payment is deducted but the student does not receive access to the enrolled course, and the issue cannot be resolved within 7 business days.
- Course Cancellation by Gradewise: If we are unable to deliver a course due to unforeseen circumstances.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Once live classes have begun or digital course materials (videos, PDFs, assignments) have been accessed.
- If a student fails to attend live classes, submit assignments, or complete assessments.
- If dissatisfaction is based on personal preferences, learning style, or expectations of specific results.
- For any services already delivered (e.g., academic support, assignment guidance, doubt sessions).
4. Refund Request Process
- Refund requests must be submitted in writing to info@gradewise.in within 3 calendar days of enrollment.
- The request should include proof of payment and enrollment details.
- Approved refunds will be processed via the original mode of payment within 7 business days.
5. No Returns Policy
- As all services are digital and educational in nature, there is no “return” of products.
- By enrolling in a course or assignment support program, students acknowledge and agree to this policy.
6. Policy Flexibility
- Gradewise reserves the right to review cases individually and, in special situations, may provide course credits instead of a refund.
- This ensures students have the opportunity to continue their learning with us, even if they cannot attend a particular course.
7. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
📧 Email: info@gradewise.in
📞 Phone/WhatsApp: +91 8637873849
📍 Address: 265, Samser Voban, Kazisaha, Beldanga, Berhampur, Murshidabad, 742133, West Bengal, India